Returns & Exchanges
At Meike Cine-Standard Storytelling, we stand behind the precision of our cinema lenses and accessories with a 30-day satisfaction guarantee. If your gear doesn't meet your creative requirements, we offer a streamlined return process to ensure your production stays on track.
Initiate Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item in its original Meike packaging, ensuring all lens caps, manuals, and protective foam are included to prevent transit damage.
Ship Your Gear
Affix the provided shipping label and drop off the package at an authorized courier location; we recommend using tracked shipping for high-value optics.
Inspection & Refund
Once our technicians verify the equipment is in original condition, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing