Frequently Asked Questions
Everything you need to know about our professional cinema optics and support.
What is the standard shipping timeframe for Meike lenses?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery ranges from 7-14 business days depending on customs processing.
Do your cinema lenses come with a manufacturer warranty?
Yes, all Meike Cine-Standard lenses include a 1-year limited warranty covering manufacturing defects in materials and workmanship from the date of purchase.
Are Meike lenses compatible with full-frame sensors?
We offer both Super 35 and Full Frame cinema lens series. Please check the specific product specifications for the 'Image Circle' coverage to ensure compatibility with your camera sensor.
What is your return policy for open-box items?
We accept returns within 30 days of delivery. Items must be in their original packaging with all accessories included. A restocking fee may apply if the product shows signs of heavy use or mounting.
Do you provide firmware updates for electronic lens mounts?
For our lenses with electronic contacts (like AF series), firmware updates can be downloaded from our official website and installed via the micro-USB or USB-C port located on the lens mount.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Klarna or Affirm for qualified professional gear purchases.